Cloud Support Officer

MainOne Cable Nigeria

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MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

Department: 

  • Technical

Reporting Line: 

  • Cloud Operations Manager

Job Description:

  • The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.

The specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide first level support for cloud customer complaints
  • Support ticket / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality, up-to-date documentation exists for all service arrangements

Job Requirement:

  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization & cloud environment.
  • Minimum of 2 years’ experience working with Microsoft system centre 2012
  • Experience working on Hyper-V and Active directory

Demand on the Job:

  • Problem-solving skills
  • Ability to take ownership
  • Prioritizing skills
  • Troubleshooting skills
  • Ability to work under pressure

This job originally appeared elsewhere.

Summary

Company

MainOne Cable Nigeria

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years