A firm in the healthcare seeks qualified candidates to fill this role
- Generate daily/weekly laboratory report.
- Generate management reports – monitor performance by gathering relevant data for statistical analysis.
- Manage stock usage and prepare stock report.
- Liaise with colleagues and clients to ensure optimum service delivery.
- Ensures customer complaints and feedback are addressed promptly.
- Adequately support other departments in the customer journey.
- Monitor operational effectiveness.
- Monitor continuous process improvement and compliance to Total Quality Management System.
- Analysis of routine and urgent samples.
- Monitoring all laboratory workflow which includes but not limited to pre-analytical, analytical and post-analytical procedures.
- Manage the performance and documentation of quality control procedures in accordance with quality assurance requirements.
- To ensure laboratory SOPs are periodically developed, reviewed and updated.
- To ensure proper documentation of all laboratory process for accreditation and reference purpose.
- Responsible for equipment maintenance, documentation and technical troubleshooting.
- Manage Sendaways and effectively tracking of all Sendaways samples.
- To ensure laboratory staff read and sign off all relevant SOPs.
- To ensure the training and development of laboratory staff.
- Monitoring and supervision of staff members in the laboratory.
- To ensure continuous improvement and personal development
- Monitors adherence to the organizational core values
Key Performance Indicator
- Increase in laboratory productivity – Workflow, Turnaround time, accuracy, and Customer satisfaction
- SOP development – Development, Review and updating of SOP’s . Adherence to SOP’s and QA standards
- Accuracy of control – EQA and DQC performance, reports and corrective and preventive actions done
- Incident reports, corrective and preventive actions done
- Weekly, Monthly and quarterly internal audit report
- Staff development and management
- Economical stock usage, minimum wastage
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