IT Specialist

Plan International Nigeria

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Plan International is evolving in response to shifts in international development and humanitarian response. We are doing this so we can continue to make a stand for children’s rights. We support children’s rights from birth until they reach adulthood. And we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience, and knowledge

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. Having identified girls as the most marginalized group, they will be our ongoing focus as we work towards helping 100 million girls learn, lead, decide and thrive within their communities. As we embark on this ambitious and exciting journey, we are recruiting for talent across the globe.



  • To manage the Information and Communications Technology (ICT) environment and services within the country under the direction of the Country Admin and Logistics Manager and the Regional ICT Manager
  • Responsibilities with Child Protection
  • Respect Child Protection Policy and Code of Conduct of Plan in all activities related to your functions.
  • Disseminate Child Protection Policy in your department or communities where you work.
  • Report all cases or suspicion of Child abuse you know of.

Dimensions of Role

  • Reports to Country Admin and Logistics Manager of Plan International Nigeria
  • Technical Reporting to the Regional ICT Manager
  • Head of ICT department
  • Provides ICT technical support to all Plan International Nigeria
  • Supervises the IT Officer

Typical Responsibilities - Key End Results of Position:

  • "What" is done and "why", but not "actions" or "how"; include indicators for success

Core Responsibility

  • ICT objectives and other contributions to developing and implementing the Country Strategic Plan
  • ICT operational plans
  • ICT disaster recovery plans within the business continuity plan
  • ICT infrastructure that complies with corporate standards
  • Security and access control for data and network devices
  • ICT capacity building in-country

Major Responsibilities and Tasks

  • Participate in the development and implementation of the counrty IT strategy
  • Availability and reliability of the ICT infrastructure, applications and connectivity
  • Maintain agreed levels of service provision and service levels
  • Provide ICT support to delivering program outputs
  • Provide ICT expertise on ICT
  • Lead the provision of technical support for corporate applications, including installation and upgrades
  • Co-ordinate closely with Regional and local service units to ensure proper implementation of equipment/systems
  • Manage ICT risks
  • Participate in system/project testing, rollout and certification
  • Lead the provision of technical solutions and systems to meet local requirements
  • Ensure data and systems protection according to Plan’s standards and requirements
  • Provide content input to ICT staff recruitment, training and development
  • Coordinate for the procurement of licenses, soft wares and implementation
  • Provide efficient support to the IT needs in the Field offices and CO
  • Provide alternative and efficient options on how to resolve in-Country issues on the communication facilities like the stability of internet connectivity
  • Provide advice on Expenditure control and management of approved ICT budget
  • Provide training and support on technical aspects of corporate applications

Indicators For Success:

  • Meet agreed service and support levels
  • ICT users are satisfied with the service provided to them

Dealing with Problems:

  • Application of knowledge required for the role, complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them.
  • Ability to respond/manage multiple demands from various site/departments
  • Ability to think strategically and develop mechanism to solve ICT Problems
  • Initiates measures to ensure adequate security and use of ICT facilities in the Office to ensure better access by Plan International staff
  • Networks with Waro ICT team, Global Helpdesk and ICT service providers in Nigeria to find appropriate and timely solutions to ICT problems in Plan International Nigeria.
  • Provides prompt ICT support to all staff

Communications and Working Relationships:

  • Working contacts inside and outside the organization; include the purpose and level (high, medium, low) of the contact
  • Works with Country Admin and Log Manager to support utilization of ICT to support Plan’s internal efficiencies and effectiveness and Program work;
  • Works with the Regional ICT Manager to build effective ICT practice and learning across countries in Region / Plan;
  • Collaborate with users of ICT services and systems to ensure they receive timely services
  • Liaises with suppliers, technical networks, NGOs and professional bodies, Government and others on ICT
  • Supervises the IT Officer in Maiduguri office and other IT focal persons

Reports to (position):

  • This position reports to Country Admin and Logistics Manager
  • Technical reporting to Regional IT Manager

Knowledge, Skills, Behaviours, and Experience Required to Achieve Role's Objectives
Qualification and Experience:

  • Bachelor Degree in a Computer studies discipline and Master degree would be an advantage
  • Minimum of 5 years’ relevant experience in the field of ICT, preferably with management responsibilities
  • Experience of implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange server/Office 365, Cisco Infrastructure, VSAT and emergencies telecommunications equipment (BGANs, Radio, Sat phones,)
  • Good knowledge on Windows Server 2008/2012 including Active Directory
  • Experience in managing and implementing information systems and supporting technologies
  • Training in management and/or project management an advantage
  • Knowledge on ITIL
  • Work experience in an NGO is an advantage


  • Project and general management skills
  • Capability to coordinate and cooperate within interdisciplinary teams
  • Able to prioritise work effectively for execution with limited resources
  • Strong analytical skills
  • Problem solving and decision making
  • Strong negotiation, facilitating and influencing skills
  • Working knowledge of English and the common national language


  • Strongly drives performance forward in area of the ICT
  • Open to feedback and willing to try new approaches
  • Manage customer relationships and service
  • Interrogates work effectiveness and searches for finds better ways of working
  • Capability to communicate ideas and technical information to a non-technical audience
  • Alert to ICT risks inside and outside the organisation
  • Ready to make judgements to manage ICT risk and take responsibility for judgements
  • Proactive in sharing knowledge/advice and promotes innovation and learning opportunities for staff development
  • Promotes high performance by all staff
  • Able to provide capacity building and training to staff and partners
  • Networking, sharing information and best practices
  • Works collaboratively as a team player, listens actively and values contributions
  • Self management and personal accountability
  • Uses opportunities across Plan to develop others
  • Understands Plan’s objectives and implements processes/practices that support their achievement
  • Ability to manage time effectively and prioritize tasks
  • Remains calm and positive under pressure and in difficult and/or emergency situations
  • Ability to maintain friendly environment and approachable strategy to keep strong working relationship

Physical Environment and Demands:

  • May be “typical office environment”; note if heavy lifting, climbing, excess travel, etc.
  • Typical office environment, the role will be based in the Country Office with visits to Field offices once in a while when necessary



This job originally appeared elsewhere.



Plan International Nigeria

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years