Communication and Customer Support Officer

LoftyInc Allied Partners Limited

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LoftyInc Allied Partners, is an enterprise development company that supports start-up teams, innovation enterprises and social impact projects in West Central Africa. LoftyInc’s work cuts across infrastructure, energy and social impact sectors (education, healthcare and agriculture); where it leverages technology, global partnerships & best-in-class processes.

Job Description

  • ProNOV is a development project that promotes financial inclusion and access to quality healthcare for the bottom of the pyramid. A critical component of ProNOV project is a mobile application for inventory management, payment collection, supply chain management, and delivery. ProNOV mobile application has been introduced to about 400 pharmacies and has a bold plan to hit 2,500 users by year end. ProNov is a susidiary of LoftyInc Allied Partners Limited.

Roles and Responsibilities

  • Manage project blog and social media platforms.
  • Receive and sort merchants’ and general public enquiries about ProNov
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handles customer complaints, escalates to appropriate departments to solve or provide alternative solutions within the time limits; follow up to ensure resolution
  • Keep records of customer interactions
  • Weekly strategic communications to merchants ahead of marketing
  • Other tasks as assigned by supervisor

Skills and Attributes

  • Willingness to learn, develop, and contribute
  • Proven customer support experience or experience as a customer service representative
  • Strong phone handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook

This job originally appeared elsewhere.

Summary

Company

LoftyInc Allied Partners Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Marketing / Advertising / Communications and Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years