Customer Retention Officer

IROKO Partners Limited

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IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Headquartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalog of African content, totaling 10,000+ hours. 

Duties & Responsibilities

  • Placing engagement and retention calls to our local customer base to provide support.
  • Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
  • Achieving and maintaining proficiency with our escalation matrixes
  • Consistently staying up-to-date with new irokotv products/services

Job Requirement:

  • Excels at multi-tasking
  • Proven problem-solver
  • Adaptive to change
  • Independent and resourceful
  • Solid team player who thrives on working in a fast-paced environment

 

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Summary

Company

IROKO Partners Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Sales/Business Development and Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

Entry Level