Technical Support Engineer

MainOne Cable Nigeria

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MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

Responsibilities

  • The Technical Support Engineer will be responsible for the day to day operations of the MainOne terrestrial network comprising of network elements such as Huawei OSN series, Dragon Wave HC & HC+ and ECI equipment within and outside Port Harcourt metropolis.
  • From a technical sales standpoint, the resource will work closely with the commercial sales team to foster sales within Port Harcourt and it’s environ through well-articulated network solutions that stemmed from purposeful customers’ follow-ups and the understanding of customers specific needs.

In addition, the Technical Support Engineer will be responsible for the following:

  • Troubleshooting and resolution of 1st and 2nd level network related problems.
  • Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreements
  • Review and execute RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms with minimal supervision
  • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
  • Deploy and document changes in accordance with problem and change management process
  • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the project's objectives within timelines.
  • Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
  • Perform most effective approach to restore, recover, or alter Configurations, logical or physical, to maintain service integrity
  • Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers
  • Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.

Job Requirement:

  • Bachelor's Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering
  • At least 3 years post NYSC work experience in the configuration, operations, and maintenance of optical fiber SDH and wireless network equipment.
  • A working knowledge of microwave transmission and must have undergone a basic training in optical and wireless networks with a focus on SDH/PDH/IP transmission standards/protocols.
  • Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
  • In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
  • Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
  • Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
  • Structured cabling experience is a must.
  • Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
  • Knowledge of a vendor network management system

Demand on the Job:

  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision
  • May be required to travel out of the station
  • May be required to work weekends

This job originally appeared elsewhere.

Summary

Company

MainOne Cable Nigeria

Job Level

Experienced (Non-Manager)

Location

Rivers

Specialization

Telecommunications

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years