Head, Information Technology (IT)


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Department: Information Technology

Reporting Line: Head, Corporate Services, and Development



  • The Head, IT will be responsible for the strategic and operational management of our IT requirement. The jobholder will oversee and coordinate our information technology environment and
  • ensure consistent IT system availability to support the business.
  • Specifically, responsibilities include to:
  • Implement and integrate the various systems and technology
  • initiatives necessary to achieve our business goals.
  • Oversee and coordinate efforts aimed at developing IT
  • business solutions, and ensure optimal leverage of technology
  • to effectively carry out our business operations and
  • processes.
  • Establish and enforce IT policies and procedures that promote
  • and ensure the integrity, availability, confidentiality and
  • security of corporate data and information.
  • Maintain appropriate business relationships with relevant IT
  • vendors and suppliers and ensure compliance with agreed
  • service levels.
  • Manage and develop upgrades to the company's telephone
  • system and oversee all telephone changes, including routing.
  • Champion the process of selling the business case for
  • implementing new IT business solutions to relevant
  • stakeholders and obtain necessary approvals for implementing
  • identified solutions.
  • Oversee troubleshooting, systems backups, archiving and
  • disaster recovery implementation ensuring timely and
  • continuous system availability at all times.
  • Continually review and assess the effectiveness and efficiency
  • of the division’s policies, procedures and processes and
  • identify improvement opportunities.
  • Ensure adequate management of our IT budget and
  • assets and ensure adequate availability of IT devices for
  • relevant end-users.
  • Ensure all escalated IT related/Help Desk issues are effectively
  • resolved and in a timely manner.
  • Report to the Information Security Steering Group on all
  • security related matters on a regular basis.
  • Communicate the information security policy to all relevant
  • personnel and customers where appropriate.
  • Implement the requirements of the Information Security
  • Policy.
  • Manage risks associated with access to the service or systems
  • Ensure that security controls are documented
  • Quantify and monitor the types, volumes and impacts of
  • security incidents and malfunctions.
  • Define improvement plans and targets for the financial year.
  • Monitor achievement against targets.
  • Establish and maintain a continual improvement action list.
  • Report on improvement activities regularly.
  • Ensure that procedures are in place to define the recording,
  • prioritization, business impact, classification, updating,
  • escalation, resolution and formal closure of all security
  • incidents.
  • Ensure that all staff involved in incident management shall
  • have access to relevant information such as known errors,
  • problem resolutions and the Configuration Management
  • Database (CMDB).
  • Manage and classify major incidents according to a process.
  • Arrange and attend service review meetings on a regular basis.



  • First degree in a relevant discipline.
  • Postgraduate/relevant professional qualification will be an added
  • advantage.
  • At least Twelve (12) years’ work experience with a minimum of
  • five (5) years at senior management level.



  • Process driven, with strong analytical and planning skills.
  • Technical & expert IT proficiency
  • Strong coaching and leadership skills
  • Excellent problem-solving skills
  • Excellent customer service orientation.
  • Vendor relationship and negotiating skills.
  • Business communication and project management skills.
  • Ability to communicate effectively with relevant areas of the
  • business.
  • Knowledge and experience of using: Information systems, ERPs,
  • LANS/WANS; Windows Server Environment, Microsoft SQL
  • Server; Microsoft Exchange; Internet Information Services;
  • Oracle; Web design, software development languages and backup
  • systems.




Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

10 - 15 years