Guest Relations Officer

Me cure Healthcare Limited

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Me Cure Healthcare Limited, was established in 2009 and is headquartered in Nigeria with 7 healthcare diagnostic centers including an eye center which is a state of the art ophthalmic clinic used to diagnose, treat and perform vision related surgeries.

Job Description

Operations Management:

  • Maintaining a proper relationship with patients.
  • Registration of patients in the EMR.
  • Conducting patients around the facility.
  • Maintaining order in the facility by promptly attending to guests.
  • Receiving and responding to e-mails and phone calls.
  • Reporting to the Customer Service Manager on delicate issues.
  • Calling of patients in event of glasses being ready, change and rescheduling of appointments.
  • Typing of the letter for patients medical reports.

Performance Management Maintaining quality.:

  • Liaising with all units heads in the center to ensure free workflow.
  • Perform other functions or duties as assigned Working as cashier or storekeeper in event of leave, Sick off, or day off.

Client Relations:

  • Treats clients (guests, patients, physicians and other employees) with courtesy, respect, and caring behaviors.
  • Responds quickly and appropriately to client requests.
  • Anticipates client needs and initiates action to meet those needs.
  • Introduces self to client, present purpose of interaction and/or asks, “How may I help you?”
  • Consistently adapts personal and business style to meet the needs of a wide array of age groups.

Self-Management:

  • Present a positive image of MeCure Eye Centre through professional appearance and behavior.
  • Identifies own areas of development and seeks opportunities for personal and professional growth.
  • Carries out responsibilities in a timely fashion requesting assistance as needed.
  • Knows, understands and abides by the policies and procedures of the MeCure Eye Centre.

Teamwork:

  • Works cooperatively with own unit/department and with other units and departments.
  • Willingly accepts additional responsibility, tries to make others’ jobs easier.
  • Recognizes and supports the skills and qualities of others.
  • Willingly exchanges appropriate and professional information with co-workers.

Communications:

  • Listens to client needs and responds in a courteous and tactful manner.
  • Provides timely feedback to the appropriate client in a clear and concise manner.
  • Uses professional judgment in providing information based on the situation and is sensitive to individual and organizational concerns.
  • Consistently ensures that information known about the client is kept private and confidential.

Ownership/Accountability:

  • Treats clients’ property, and MeCure Eye Centres’ property with care and respect.
  • Demonstrates conservation and responsible use of resources.
  • Contributes to the safety and security of MeCure Eye Centre environment through personal actions.

Continuous Performance Improvement:

  • Effectively and efficiently fulfills responsibilities to achieve the greatest benefit at an acceptable cost.
  • Continually strives to suggest and implement ways to improve personal, departmental and institutional performance.
  • Conforms to departmental dress standards and adheres to the MeCure Eye center policies.
  • Demonstrates commitment to developing and maintaining age-specific competencies in the delivery of client service.
  • Provides excellent client service while adhering to departmental policies.
  • Follows all Infection Control and Safety procedures regarding hand washing and isolation/precautions.
  • Responds to requests from co-workers or other departments in a mutually agreed upon time frame.
  • Seeks opportunities to assist co-workers without compromising individual responsibilities.
  • Shares pertinent (“need to know”) information with co-workers; shares job knowledge.
  • Liaise with consultants to clarify or modify prescriptions.
  • Makes appropriate eye contact with clients, articulates back to the client their needs and ensures follow-through on requests.
  • Exhibits communication skills necessary to interpret age-specific responses to assessment, treatment, and interactions with others.
  • Discuss client information privately with appropriate persons.
  • Uses and maintains MeCure Eye Centres’ equipment, furnishings, and facilities as intended.
  • Immediately reports safety and security problems to the appropriate persons.
  • Identifies and recommends ways to improve efficiency and/or outcomes in work standards.

Requirements

  • Must have a BSc/HND in any discipline.
  • Must possess good communication and written skills.

Note: 

  • Only applicants that live around that axis will be considered.

 

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Summary

Company

Me cure Healthcare Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Hospitality / Leisure / Travels

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years