Head, Infrastructure Support

GVA Partners

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GVA Partners - Our client, a large Bank, is recruiting suitably qualified candidates to fill this position 



  • Develop both short- and long-term IT infrastructure Technology Roadmap and gain buy in from the Group Head, IT, Review new technologies which will reduce overall cost, create efficiencies and provide significant value and capacity that meets existing and future requirements of the Bank.
  • Ensure maximum output from the Bank's IT infrastructure assets (i.e. ROI)
  • Interface with regulatory and other external bodies on technology standards and regulatory requirements.
  • Develop, implement and ensure strict compliance with relevant policies/ procedures and audit requirements.
  • Responsible for directly managing all team resources, performance reviews and corrective actions.
  • Responsible for managing the bank's IT infrastructure budget which remains one of the highest budget expenditure in the Bank.
  • Responsible for managing the Bank's critical IT infrastructure OEM, Vendors and Consultants.
  • Ensure the security of the Bank's IT Infrastructure both internally and externally.
  • Develop a framework that consistently supports & maintain the priority of operational availability, reliability, and sustainability of all server and storage infrastructure, for efficient service delivery.
  • Ensure up to date level of skill and knowledge among the team for adequate support.


Key Performance Indicators


Bank's PBT

Cost containment


Net Promoter Score


Staff Training & Development.


Network availability

Power availability (UPS, Servers and Inverters)

Telecommunication availability

No critical Power Outages At Head office & Data Recovery Site

Availability Of Contact Center System

Availability of disaster recovery infrastructure for business continuity

R&C internal Index.


Risk & Control Rating.

Required Professional Competencies


Service level agreement

Knowledge of troubleshooting operational systems

knowledge of relevant pol regulations

Application support - data / information management

Negotiation - business presentation skills

Problem-solving skills

Stakeholder management

Customer focus

Vendor management.

Non - Core:


Project management

Leadership competencies

Leading change

People management



Educational Qualification

Minimum of Bachelor's degree in Electrical Engineering, Computer Sciences, Information Systems or other related disciplines.


Minimum of 10 year's experience required in managing data centers, power systems, and network Infrastructure in large organizations.

Minimum of 10 year's experience required in managing data centers, power systems, and network Infrastructure in large organizations.

This job originally appeared elsewhere.



GVA Partners

Job Level

Experienced (Non-Manager)




Banking / Finance / Insurance

Job Type


Minimum Qualification


Preferred Years of Experience

10 - 15 years