General Manager


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An FMCG firm seeks qualified candidates to fill this role



  • The General Manager, Retail Operations will be responsible for the day to day profitable operations of
  • all physical retail stores in line with the company’s retail operating standards and set objectives. The
  • Candidates must be an Inspiring, confident and self-driven person with bias for action in line with our business goals.


The Ideal candidate should have:

  • Minimum of Bachelor’s or equivalent degree in Management, Business Administration or relevant field. 
  • MBA will be added advantage.
  • Minimum of Ten years’ management level experience in a retail/franchise operation for a multi branch
  • modern grocery retail chain or FMCG
  • The ideal candidate should have had operational excellence and profit goals, oversight and responsibility for a minimum ten (10) superstore modern grocery retail operation or other multibillion
  • naira FMCG operations and sales function

Key Responsibilities include:

  • Day to day oversight on all assigned retail operating stores
  • Visiting individual stores and investigating the performance and operations of each store
  • Maintaining best practice visual merchandising standards across all assigned locations
  • Ensuring that all the stores are working towards higher profitability
  • Assist in the development, update and enforcement of retail operating standards and policies
  • Ensuring that all the stores are adhering to and functioning as per company policies
  • Provide troubleshooting solutions to stores in times of problems
  • Instituting best-in-class loss prevention strategies aimed at protecting company’s assets and managing
  • costs
  • Creates business plan for the stores and communicates same
  • Creates end-to-end sales plan, display plans and ad plans customized for each Category
  • Maintains comprehensive awareness of industry trends and competitive landscape
  • Ensuring proper controls and minimal shrinkage to the company’s inventory
  • Working with the Human Resource function to identify and recruit operating staff
  • Training and mentoring staff

Relevant Competencies

  • Excellent Leadership skills and attention to details
  • Advanced user of Microsoft Office applications (Word, Excel, Outlook and power point) & excellent
  • presentation skills 
  • Excellent Business and Finance Acumen. Cost and profit-conscious
  • Clear and Effective Communication Skills
  • Good Project Management Skills





Job Level

Manager (Staff Supervisor/Head of Department)




Administration & Office Support

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years