Contact Centre IT Support Engineer

Invent Alliance Limited

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Invent Alliance Limited is a company specialized on the creation of multi-sector and multi-discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. 

Job Description

  • Do you want to be a part of a collaborative team for a growing Contact Centre company? We are looking to grow our Call Center IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support.

Responsibilities

  • Provide First level support to our Contact Centre employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
  • Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
  • Ensure Call Center personnel are able to utilize their hardware and software; Cisco phones both headphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
  • Utilize Microsoft SCCM to image PCs and deploy software
  • Support conference room equipment and prepare rooms for vendors.
  • Deploy, configure, and maintain loaner equipment.
  • Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
  • Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
  • Help seek out and implement ways to make all system and process more efficient
  • Above support may be for employees on-prem and/or remote workers

Job Requirement:

  • BTech 1-2 years of current IT support experience in a Call Centre
  • Previous on-site experience with direct end-user interaction
  • A high degree of technical aptitude and troubleshooting skills
  • Solid understanding of Microsoft technologies - Active Directory experience, including user/computer, user profile, and Group Policy Object management
  • A strong sense of customer service, attention to detail, and desire for organization
  • Ability to multitask and work in a team setting
  • Experience in a helpdesk or other service-oriented IT role is a large plus
  • Scripting/automation experience with Powershell, VBScript, PHP, or Bash, a huge plus

Other traits we look for:

  • Excellent interpersonal and team building skills – willingness to work as part of a large group
  • An easy-going attitude and a strong sense of humor
  • A positive, people-oriented and energetic attitude
  • An analytical, creative, and innovative approach to solving problems
  • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it
  • Lekki-Ajah residence is required

Note: 

  • Only shortlisted candidates will be contacted

This job originally appeared elsewhere.

Summary

Company

Invent Alliance Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years