CSR Agent

Tard Engineering

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Our client is an information plus communication and intelligent building systems installation company with offices in Lekki area of Lagos State. The company has broad project experience in diverse work environments throughout Nigeria. 

 

 

They seek high performing and result-oriented individuals to fill this position. 

 

Are you a right fit? Apply immediately!

 

Your next exciting opportunity awaits.

 

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Note:

Preferably a Female.

 

Must reside in Lagos Island or Lekki Axis.

 

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Summary

Company

Tard Engineering

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

Entry Level

Salary

₦40,000.00 ‐ ₦40,000.00 per month