Call Centre Operative

Slimmex

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A firm in the e-commerce sector seeks qualified candidates to fill this role

 

Responsibilities:

  • Answer incoming calls from customers to take orders
  • Troubleshoot problems and provide necessary information, handle complaints, answer inquiries and questions on the phone and through emails.
  • manage and resolve customers complains, research required information using available resources.
  • Provide customers with information about company product and services, enter new customer information in company database and update existing customer information.
  • Follow up customer calls when necessary and document all call information according to standard operating procedures
  • Process orders, forms and applications, complete call logs and produce call reports.

 * French Language is an added advantage.

Summary

Company

Slimmex

Job Level

Experienced (Non-Manager)

Location

Abuja

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years