Telecoms Billing Application Support Specialist

Swift Networks Limited

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Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill an Information Technology position, as we maintain our status as the leading broadband connectivity services provider in Nigeria.

Job Objective

  • The Telecom Billing Application Support Specialist will be part of the IT team responsible for providing quality service via incident management, operations, and general business support as required.

Job Description:

  • Develop an expertise of Information Technology and Telecommunication enterprise applications and business processes within the areas they support to assist user base with the application and problem resolution.
  • Make recommendations on provisioning methods and other operational efficiencies that will aid in reducing expenses or increasing efficiency in the telecom billing and user support area. 
  • Researches support requests to help customers overcome problems. Interface with vendors as well as various internal employees to quickly resolve issues.
  • Proactively identify areas of improvements, drive projects, build relationships and successfully implement changes from standard administrative actions to full-scale deployments.
  • Ability to flag and escalate potential issues in a timely manner to avoid missing target resolution timelines or project milestones.
  • Define and document business or functional requirements for ongoing system changes and enhancement. Identify business opportunities, develop and drive solutions for the opportunities.
  • Monitors site performance, investigates alerts and escalates as appropriate. Participates in testing and scheduled releases as directed by other lead.

Job Requirement:

  • University Degree in Science or Engineering with a minimum of 2:1 honors from a reputable university.
  • In-depth knowledge of Microsoft SQL language and CRM an advantage.
  • Demonstrate knowledge of telecommunications billing systems, terms, and auditing functions preferred. Relevant professional certifications will be an advantage.
  • Excellent oral and written communications skills as well as analytical and problem-solving skills.
  • Ability to handle multiple priorities simultaneously with an emphasis on quality while meeting assigned deadlines.

Experience:

  • Minimum of two years posts NYSC relevant work experience required.

Remuneration

  • Uniquely, the work environment offers a first class condition with a very attractive remuneration package. 

Note:

  • Qualified and interested candidates should please attach their updated CV's while sending in their Applications.

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Summary

Company

Swift Networks Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Telecommunications

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years