Windows/Desktop Specialist

Growth in Value Alliance (GV Alliance) Partners

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GVA Partners - Our client, a large Bank, Lagos, is recruiting suitably qualified candidates to fill the position above.

Job Description

  • The ideal candidate will be responsible for providing specialist desktop services support (maintenance, development, and security) and also participate as a member of the Technical Services team to ensure the successful integration and delivery of IT services.
  • The right candidate will possess a high skill level in supporting the environments at an enterprise level.

Job Functions

  • Provide expert level (level 3) support for desktops, pcs, laptops, printers, scanners and associated software.
  • Install operating systems/applications on users’ workstations and provide Active Directory, DHCP & DNS Support.
  • Troubleshoot and repair basic LAN, WAN and internet issues at various locations specified within the domain
  • Create and re-set user accounts on Domain and Active Directory servers.
  • Provide post-implementation support, guidance, and advice to the user community.
  • Investigate and coordinate the resolution of potential and actual service problems identified by the Desktop Services team or escalated through the incident management process.
  • Evaluate and develop desktop fault corrections, site-specific modifications, and work-around updating system documentation accurately and consistently
  • Develop maintenance schedules and procedures, using application management software tools and techniques to investigate problems, collect performance statistics and create reports
  • Collaborate with other team members in end-user support to integrate technologies with appropriate systems and applications across the organization.
  • Recommend improvements and contribute to the implementation of agreed changes, architecture and design structures, tools and maintenance routines.
  • Prepare and maintain operational documentation for OS and application software, providing advice where necessary on the correct and effective use of application software.
  • Develop, maintain and document detailed knowledge of desktop management and process improvement, updating configuration management records where necessary.
  • Provide appropriate status reports to team members, managers and users
  • Contribute to project plans for the implementation of upgrades and developments to systems and services.

Job Requirement:

  • 8+ years working experience with MS Office, Web/Internet technologies Windows 2000/XP/Vista Patch Management, Citrix, Anti-virus, Windows 200X Server, Enterprise Service Desk.
  • Exceptional skills in the implementation and support of the following applications: Windows 2000/XP/VISTA/7/8.1, Operating System Patch management.
  • Windows Server 2008, 2008 R2, 2012, 2012 r2 and MS Exchange 2010.


  • Cluster support and fail-over experience
  • Basic Network security knowledge.
  • Knowledgeable in Active Directory Domain Services.
  • Enterprise Service Desk experience
  • Antivirus Application experience
  • Lockdown and global domain control experience
  • Cisco Switches and Routers
  • Service Desk Management experience
  • Experience in the use of remote network management tools: lockdown and global domain control services.
  • Deep knowledge of MS SCCM,
  • Hands on experience with MS imaging software solutions such as MS Deployment toolkit, Ghost, Acronis etc.
  • Enterprise-level experience.


  • Ability to support a variety of technologies and systems independently, resolve problems and pro-actively communicate solutions.
  • Excellent oral and written communication skills.
  • Exhibit a thorough approach to quality issues and documentation.
  • Good sense of customer orientation and team working
  • Demonstrated desire and ability to effectively learn new technology-committed to continuous learning and development on the job through self-study and formal courses.


  • Interested and qualified candidates should forward their CV's in MS Word format with Cover Letters "Windows/Desktop Specialist" as the subject of the email.

This job originally appeared elsewhere.



Growth in Value Alliance (GV Alliance) Partners

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

7 - 10 years