IT Support Analyst

Pensions Alliance Limited (PAL Pensions)

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Pensions Alliance Limited (PAL) was incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004 for which we charge an administrative fee of N80 monthly. Pensions Alliance is a joint venture between First Securities Discount House Limited (FSDH) and African Alliance Insurance Company Limited (African Alliance). Currently, we have a client base of over 300,000.

Job Objective

  • Monitor and maintain the computer systems and networks devices of the Organization.
  • The IT Support Analyst may be required to install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.

Job Specification

  • Bachelor’s Degree in Computer Science or numerical fields.
  • 1-3 years’ post-NYSC experience in a related field is compulsory.
  • Experience supporting users in the use of application software.
  • Proficiency in using support software tools such as Microsoft Office 365, Microsoft Windows 8:1 and 10.
  • Microsoft Office and IT Networking proficiency.
  • Strong understanding of ICT security-related procedures.

Person Specification

  • Strong logical and analytical skills.
  • Ability to think logically and solve complex problems.
  • Attention to detail.
  • Ability and desire to learn Corporate applications, technology, and terminology.
  • Ability to learn user support processes and techniques.
  • Ability to learn user support processes and techniques.
  • Must be no more than twenty-eight (28) years of age.

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Pensions Alliance Limited (PAL Pensions)

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years