Customer Service Representative

Slotmein Limited

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A firm in the travels and tours sector seeks qualified candidates to fill this role

 

Responsibilities:

  • Make calls to identify client needs and respond by providing superior service and issue resolution.
  • Represent SLOTMEIN in a courteous and professional manner. i.e. by phone, text, and email.
  • Determine clients needs through effective listening and questioning skills.
  • Keep detailed electronic filings of customer success and failure cases, and proactively monitor progress in fixing user experience issues.
  • Work responsibly and independently in a team atmosphere.
  • Craft weekly and monthly reports with key metrics to provide insights to the needs of our customers, and make recommendations as to how to effectively tackle CS challenges.
  • Monitor late payments and defaults and manage clients on both ends
  • Monitor and actively support sign-ups to disbursal client conversion.
  • Liase with the Sales team to anticipate and fix user experience issues. 

 

Summary

Company

Slotmein Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

1 - 3 years

Salary

₦30,000.00 ‐ ₦40,000.00 per month