Customer Information Service Officer

The Chukwudoh group

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The Chukwudoh is a group of companies under a single pavilion with a common vision to provide goods and services that make life easy and businesses thrive whilst constantly improving systems that stand out in efficient service delivery and superior quality.

 

Details:

  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Greet customers warmly and ascertain problem or reason for calling
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction

 

Requirements:

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.

This job originally appeared elsewhere.

Summary

Company

The Chukwudoh group

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years