Customer Experience Associate

FINT Technology Africa Ltd

Apply for this job   

Share this job:


This job listing has expired! Click here to view the latest ICT / Telecommunications jobs in Nigeria

All 

 

Responsibilities:

  • Make calls to identify client needs and respond by providing superior service and issue resolution.
  • Represent FINT in a courteous and professional manner. i.e. by phone, text, and email.
  • Determine clients needs through effective listening and questioning skills.
  • Keep detailed electronic filings of customer success and failure cases, and proactively monitor progress in fixing user experience issues.
  • Work responsibly and independently in a team atmosphere.
  • Craft weekly and monthly reports with key metrics to provide insights to the needs of our customers, and make recommendations as to how to effectively tackle CS challenges.
  • Monitor late payments and defaults and manage clients on both ends
  • Monitor and actively support sign-ups to disbursal client conversion.
  • Liase with the technology team to anticipate and fix user experience issues and glitches. 

Summary

Company

FINT Technology Africa Ltd

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦50,000.00 ‐ ₦60,000.00 per month