Customer Experience Officer

ARM Life PLC

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ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specializing in the management of quoted equities and fixed income securities.

Job Description:

  • Attend customer inquiries/complaints - Maintain good customer relations

Principal Duties and Responsibilities

  • Attention to all issues identified by a client using product knowledge
  • Provide support to the Business Development Team within your location
  • Ensure timely and factual communication with clients
  • Prompt resolution of all complaints received and escalate where necessary.

Job Requirement:

  • Minimum of BSc, HND qualification.
  • With at least 5 year(s) experience

Other Requirements

  • Proficiency in Microsoft Office tools
  • Good multitasking capabilities
  • Attention to detail
  • Data Analytics
  • Good Interpersonal skills
  • Excellent written and verbal communication skills.

This job originally appeared elsewhere.

Summary

Company

ARM Life PLC

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

3 - 5 years