The Grill Mall Limited, a reputable company in Lagos State, is recruiting suitably qualified candidates to fill the position above.
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Direct reports include:
- Dispatch bikers
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role (minimum of 5 years’ experience)
- Proven customer service experience as a manager
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Salary ranges from N120,000 to N160,000 Monthly.
This job originally appeared elsewhere.
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