Front Desk/Customer Service Officer


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A Four Star Boutique hotel in Ikoyi, Lagos, is seeking to employ the services of an experienced Front Desk/Customer Service Officer with the following set skills, qualification, and attributes:

Job Description:

  • Ensure proper handling of guest complaints and monitor customer satisfaction with surveys and comment cards.
  • Uphold gracious front desk procedures in the booking and handling of customers.
  • Prepare guest folio and check-out procedures and able to review checkouts.
  • Ensure that reservation operations and procedures are maintained and improved to retain optimum efficiency at all times.
  • Perform multi-task functions and exhibit excellent problem-solving skills in relation to dealing with guests.
  • Provide weekly and monthly occupancy forecast and maintain accurate occupancy forecast to avoid over/under booking.
  • Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone pertaining to facility amenities and services.

Experience required

  • Substantial Customer Service background within the hotel industry, with at least 4 year’s front desk experience.
  • Daily hotel operational knowledge, with a minimum of three year’s experience.

Job Requirement:

  • Certified hotel administrator and a graduate degree or equivalent from a reputable higher institution would be an added advantage.
  • Proficient in the use of Front Office software.
  • Advanced use of Microsoft Word and Excel.

Personal attributes required:

  • Excellent written and verbal communication skills.
  • Demonstrate accuracy and thoroughness, and exhibit sound judgment.
  • Ability to develop and maintain gracious and efficient front desk procedures.
  • Ability to deliver superior and consistent guest experience through employee development, service standards, and training.
  • Understand business implication of decisions and demonstrate good Knowledge of the market and competition.
  • Manage to compete for demands and able to deal with frequent change, delays, or unexpected events.
  • Excellent organizational skills and ability to improve and promote quality.
  • Self-motivated and exhibit calmness under pressure, with a flexible approach.
  • Strong commitment to teamwork and supporting the wider objectives of the Company.


  • Only Candidates with the required qualification, experience and attributes will be considered.




Job Level

Experienced (Non-Manager)




Administration & Office Support and Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years