Customer Service Analyst

Study Local Portals

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Study Local Portals is at the forefront of higher education marketing, recruitment, and student enrollment. We strive to be a reliable solutions specialist to our partner institutions and to remain a premier resource for student recruitment and marketing management needs.

We work directly with your admissions officers to identify the best students for your school and we help you engage with only the most qualified applicants.


Job description

A Customer Service Analyst analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction StudyLocal reports,StudyLocal surveys and complaint logs, Customer Service Analysts are able to develop strategies and techniques to enhance the service department’s effectiveness. They may also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction.



  • Clear Communication Skills
  • Time Management Skills
  • Marketing skills

This job originally appeared elsewhere.



Study Local Portals

Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years