Technical Manager- Automotive

Confidential

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An IT Solutions Company seeks qualified candidates to fill this role

 

Responsibilities:

  • Installation and configuration of all fleet management products including tracking and Speed-limiting devices.
  • Provide effective advisory and support role to the auto - technical department
  • Coordinate the activities of the auto - technical department
  • Handle all database issues including decommission and recommissioning of units
  • Troubleshoot the database with a view to capturing non-functional events 
  • Ensuring that all configurations & Installation are according to our specifications using the desired parameters that must give the required result
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide technical support for customer to support pre-sales and post-sales processes
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Train customer to use products effectively
  • Act as point of contact for complaints and escalate issues as appropriate
  • Walk customers through software & hardware installing applications process
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Offer occasional Back-up support to field technicians.
  • Performing acceptance tests.
  • Coordinates and handle all fleet management installation and configuration of devices and physical maintenance of faulty devices

 

Requirements:

  • Proven years of experience in telematics & fleet management
  • Deep understanding of field operations
  • Excellent organizational and motivational skills
  • Outstanding attention to detail and observation ability
  • Exceptional communication and interpersonal abilities
  • BSc Electrical Electronics, Mechanical Engineering  etc
  • Excellent experience with MS office packages.

Location: Candidate must be ready to relocate to any region/ state in the country!

 

Salary Package – Negotiable

Summary

Company

Confidential

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Engineering

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years