Head, CRM/Loyalty Program

Genesis Group Nigeria Limited

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Genesis Group is a wholly Nigerian owned Catering, Hospitality & Entertainment Conglomerate with business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production.

For over 2 decades we have provided ‘Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.



  • Accountable for the day-to-day management of the Customer Loyalty team as a business unit. 
  • Oversee and manage the relationship with all relevant external service providers with regards  to the FFP scheme.
  • Ensure that the FFP scheme operates effectively by working closely with colleagues in:
  • Revenue management to develop targeted redemption seat supply plans which appropriately manage customer demands and revenue targets.
  • E-Commerce and IT to ensure that the membership product, database and its features are appropriately supported and promoted online.
  • Finance to ensure that the revenues and costs of operating the scheme are accurately forecast, tracked and reported.



  • Minimum of HND
  • 1-3 years experience
  • Age:  Not above 40 years

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Genesis Group Nigeria Limited

Job Level

Manager (Staff Supervisor/Head of Department)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years