A reputable Bank in Nigeria is seeking to fill the above position with suitable and qualified persons.
- E Business– Virtual Products
Directly Reports To:
- Head,EFT and Virtual PRroducts.
- Co-ordinate and manage the Virtual Banking interface of the Bank.
- Develop, customise, enhance& implement the bank’s Virtual Banking interface products
- Articulate, design/ develop, and implement strategies and product marketing programs that will drive the adoption of the products/ services across remote touch points within the electronic/ retail banking
- Liaise with eChannels Unit to promote & improve on security around the channels
- Conduct trainings and staff awareness sessions to improve product knowledge
- Periodic review of the service offerings/ business plans to confirm conformity to world best practice/ standards on all the product lines.
- Performance monitoring of all the virtual Banking products on uptime and product functionality.
- Carry out market intelligence activities to appraise products comparison with competition in line with industry trends
- Liaise with eBanking Operations/ e-Channels Unit on customer configuration on the system.
- Monitor product adoption and usage of the bank’s virtual banking channels
- Ensure 24/7 service uptime and ensure a responsive e-customer service helpdesk on any issues around the virtual banking platform.
- Liaise with Corp. Comms. Unit in the design & development of brochures and other relevant publicity and product marketing materials for the virtual banking unit.
- Development of new products, around the virtual banking platform.
- Execution of periodic marketing intelligence exercises in order to discern the direction of other banks’ product development and pricing strategies.
- Execution of periodic marketing campaigns and product promotions in strategically critical regions/ renowned and or emerging retail markets with a view to boosting the image of the bank's virtual channel platform.
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