Collections and Recovery Officer


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A leading Bank in Nigeria is seeking to fill the above position with suitable and qualified persons.


  • Commercial Banking


  • Collections and Recovery


  • Collections and Recovery


  • Grade/Career Levels (EA, SEA, BO)

Reporting Responsibilities:

  • Reports to Team Lead, Collections and Recovery

Job Objective(s) 

  • Ensure recovery and possible restructuring of Commercial Bank loans

Specific Roles and Responsibilities


  • Ensure all budgeted items are not exceeded


  • Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed with Team Lead, Challenged Assets & Recovery.
  • Initiate demand and reminding letters to all defaulting customers and review all credit files for proper documentation and monitoring.
  • Obtain background information on all accounts assigned to the Challenged Assets and Recovery Team and especially customer information etc…
  • Follow up on major debtors accounts assigned to ensure recoveries through calls, demand notices or any other appropriate means.
  • Monitors Recovery Agents to ensure accounts assigned to them are fully recovered.
  • Prompt identification of unauthorized balances and follow up with branches on early warning and remedial action on newly created PDOs in the branch.
  • Monitoring and Recovering of PDO’s /Expired CMB loans in the branches.
  • Recovery of fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
  • Ensure that properties, equipment and inventories hold by the bank are properly insured.
  • Recommend accounts for classifications and declassifications and accounts to be written-off with justification.
  • Daily call memo and progress reports on negotiations with debtors in respect of repayment of indebtedness.
  • Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling and restructuring
  • Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled and the balance written off.
  • Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted
  • Follow up on release of security documents for NPLs which have been fully regularized
  • Preparation and recommendation of strategies for recoveries on major assigned accounts to the Team Lead.
  • Collection on accounts assigned at the beginning of the year to ensure full repayment.
  • Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
  • Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.


  • Motivate, share ideas and provide on-the- job training for Remedial Management team

Key Performance Indicators:


Objective Measure


  • Percentage of budgeted collections
  • Percentage of budgeted recoveries
  • Percentage increase in recovery Agents Collection

Customer Franchise

  • Exceed Customer Expectation
  • Response Time to Deadlines,
  • Effective operational
  • Discipline/supervisory skills.



  • Percentage effectiveness of interpreting and implementing strategy to achieve departmental goals
  • Grow Market Share Percentage of negotiated settlements achieved and concluded 
  • Share Percentage of big ticket PDOs of N100 million and above successfully resolved


People Training and Development

  • Attend 3 Internal/External training programs.

Job Requirements


  • A Good University degree with a minimum of 2:2 or HND with a minimum of 2:1 in any discipline)Bsc, MBA

Work Experience:

  • Minimum of 2 Years relevant Banking Experience


  • Interpersonal skill
  • Leadership / Supervisory
  • Analytical/problem solving skill
  • Computer appreciation (word- processing/Spreadsheet/PowerPoint)
  • Excellent customer service orientation
  • Database Management
  • Knowledge
  • Strong knowledge of banking operations, products and customer segmentation
  • Strong knowledge of commercial business
  • Good knowledge of Foreign exchange related issues

Personalities and attributes

  • Paying attention to details
  • Positive “can do” attitude
  • Goal driven and result oriented.




Job Level

Experienced (Non-Manager)




Banking / Finance / Insurance

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years