Customer Care Officer

Confidential

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A reputable Bank in Nigeria is seeking to fill the above position with suitable and qualified persons.

Department:

  • Commercial Banking

Unit:

  • CMB - Customer Service

Grade:

  • Grade/Career Levels SEA, BO, SBO

Reporting Responsibilities

  • Reports to Head, CMB Customer Service Desk

Job Objective(s)

  • Provision of effective customer service and excellent support to Commercial Banking Customers towards achieving the group corporate goal.

Specific Roles and Responsibilities

  • Follow up on customers’ transactions by liaising with branches, trade operations, credit risk management, treasury and other support units
  • Ensure the cheques are confirmed to the clearing unit and also to other business offices
  • Daily supervision & monitoring of accounts and prompt response to customer requests
  • Follow on transactions with internal and external customers.
  • Ensure error free processing of customer’s transactions
  • Ensure the Team’s approved cost budgets are not exceeded
  • Timely response and providing solutions to customers’ request via electronic means
  • Sending periodic statements to Customers or based on request
  • Preparing RDAS trade schedule and any other reports required within the CCS unit;
  • Assisting to resolve online banking channels used by the customers
  • Proactively advising customers of their matured obligation well-ahead of their maturity dates and immediately advised by Trade.
  • Forwarding of documents for PAAR processing.
  • Checking online and proactively advising customers of the issuance of PAARs
  • Tracking resolution of customers’ issues/complaints.
  • Endorsement of Shipping documents and ensuring documents are dispatched to customers.
  • Proactive weekly service calls to customers
  • Processing and following up on CAD and Legal on availments of customers’ facilities and

Job Description

  • Legal documentations, Legal Input and Liquidating investments
  • At the consent of the RMSs, obtaining BCC approvals for USD transfers, amendment request, guarantees, etc.
  • Liaise with the CS & RMs at Cluster Locations (Abuja, Apapa & Ikeja) to finalize transactions consummated in Head Office
  • Other duties as assigned by Supervisor

Job Requirements

Education

  • Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be an added advantage)

Work Experience

  • Minimum of 2-3 years banking experience

Skills

  • Customer Service
  • Communication skills
  • Planning /execution
  • Multi-Tasking

Knowledge 

  • Business and Account Planning
  • Basic Credit and Marketing
  • Strong knowledge of banking operations, products and customer segmentation

Personalities and attributes

  • Accessibility
  • Very Mature and thorough
  • Result Oriented/Follow up Skill.

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Rivers

Specialization

Banking / Finance / Insurance and Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years