Front Desk Officer

Blue Star Holiday Inn Hotel

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Blue Star Holiday Inn Hotel Lagos is a luxury hotel in Lagos focused on offering the most sophisticated and comfortable accommodations for guest travelers who desire comfortable lodgings and excellent hospitality services

Blue Star Holiday Inn Hotel Lagos remain the hotel of choice for the business traveler, business holidays, business leaves and relaxations who requires a convenient central location offering a welcome haven that feels like a home in home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.

Described as an urban oasis, This hotel which is only some distance from the Lekki Conservation Centre and Elegushi Beach the tourist capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

Job Description

  • As a front desk officer you will be a role model, sharing your expertise and continually inspiring the front office team.
  • You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Duties and Responsibilities

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demean our at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Cross Check all billing instructions to make sure they are correctly updated Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.

Prerequisites:

  • A positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure.

Education

  • Degree or Diploma in Hospitality Management is an asset or Graduates Bachelor Degree and/or Diploma in Hotel or another related field.
  • Computer Knowledge and experience in MS office programs.

Experience:

 

  • Minimum 1 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

Summary

Company

Blue Star Holiday Inn Hotel

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Hospitality / Leisure / Travels

Job Type

Full-Time

Minimum Qualification

Diploma

Preferred Years of Experience

1 - 3 years

Salary

₦100,000.00 ‐ ₦120,000.00 per month

Application Deadline

1 week from now