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The CRM’s role is to work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
Deliver all information to and from customer using ICT
Creation of e-channel for sales
Will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
Minimum of a second Class upper in University degree in any of the Social Sciences, Marketing / Business, Mass Communication, Public Relations or other related disciplines.
Proven and strong CRM experience (8 years+)
Can demonstrate excellent Commercial judgment & acumen.
Understands customers management process.
Is experienced in managing key stakeholders.
Extensive experience in experiential strategy development and implementation working with 3rd party agencies.
Budget & cost control management
Our Ideal Candidate:
Must have a background in ICT
Must have worked in this position
Must be open minded
Must be highly innovative
Must have interpersonal skills
Required Age: 31 - 38 years