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Roles and Responsibilities
Take charge of the facilities team
Take charge of the Facilities management company ensuring all the SLAs are met
Building and grounds maintenance
Preparing documents to put out tenders for contractors; processing contractual documents
Project management and supervising and coordinating work of contractors;
Calculating and comparing costs for required goods or services to achieve maximum value for money;
planning for future development in line with strategic business objectives;
Managing and leading change to ensure minimum disruption to core activities;
Liaising with tenants to achieve excellence in partnership
Maintaining the vendor registration process to ensure it meets the firm's standards
Coordinates the vendor payment process to ensure completeness and correctness and avoid delays
Strategically plan and manage logistics, building and all other customer services.
Collaborate with Procurement Manager in identify, evaluate and negotiate with suppliers, manufacturers, retailers, and consumers, to meet business requirements.
Develop and maintain Facilities operational policies ensuring they are properly implemented
Directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal;
Prompt processing of all regulatory requirements including payments to Local Government
Ensuring the building meets health and safety requirements;
Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises;
Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;
Coordinating and leading facilities teams to cover various areas of responsibility;
Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement;
Responding appropriately to emergencies or urgent issues as they arise.
Ensuring the 99.999% availability of building facilities to enable provision of a world-class office environment
Working closely with the maintenance contract company to ensure they perform their duties as required
Develop and implement policies and procedures to eliminate wastages and reduce cost
Key Performance Indicators:
Timely response and resolution of all facility issues.
Ability to manage budgets and cost prudently.
Actively eliminate wastages and losses
Timeliness of management information and reports.
Level of services to internal and external users
Cleanliness, effectiveness, and efficiency of all facilities
Cost saving and elimination of wastages
Ability to manage the Facilities team to attain positive and impactful results
Ability to respond to the 24-hour on-call nature of managing a complex facility and to work occasional weekends as needed.
Experience managing a facility of 25, 000 square meter or larger
Must have at least a 2.1 at Bachelors level.
Degree in Mechanical Engineering with at least 10 years working experience in a similar role.
Industry-specific experience preferred
Must be proficient in Microsoft office suite
Deep knowledge of building maintenance activities, including HVAC, electrical, plumbing, generators, STP and Lifts
Proficient in written and verbal, communication skills in English.
Proficient in negotiating terms and conditions of projects/contracts.