Public Area Attendant

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

  • Very friendly & social
  • Speak English and one native language
  • Open to correction and learning
  • Hands-on and have a can-do approach
  • Mature and calm under pressure
  • Responsible and respectful 

 

Overview of duties

  • Welcomes guests and ensure clean public areas and washrooms
  • Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour

 

Main responsibilities

Customer relations

  • Provides a friendly and personalised welcome for guests
  • Offers an attentive service to guests, adapting to any constraints
  • Heeds any remarks made by guests and ensures follow-up
  • Conveys the image of the resort

 

Professional techniques / Production

Completes the following tasks:

  • prepares, stocks and cleans the public and washroom areas
  • assist guest with luggage when required and available to do so
  • Before every work shift, finds out about expected arrivals
  • Organises his/her work to suit fluctuations in numbers, events and guests
  • Helps keep the equipment used in good condition

 

Commercial / Sales

  • Carries out additional tasks in all departments where possible and necessary
  • Helps increase guest loyalty through quality of service

 

Management and administration

  • Takes part in resort target by respecting the procedures and internal audits applicable in the resort
  • Helps manage guest supplies and equipment by avoiding breakages
  • May be asked to help with inventories, check deliveries and store items
  • Hygiene / Personal safety / Environment
  • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting
  • hygiene standards
  • Respects the instructions and safety guidelines for the equipment used
  • Applies the resort's security regulations (in case of fire etc.)

 

Reporting line

Reports to the Housekeeping Supervisor

 

Profile

Education / Professional experience

  • Anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
  • Fluent in the national language and English

 

Skills / Qualities

  • Good interpersonal skills and self-confident
  • Guest oriented and service minded, with attention to quality
  • Good presentation
  • A thorough and organised approach
  • Physical staying power
  • Ability to perform under pressure

 

Benefits

A good salary and benefits in a conducive work environment, with training and personal development, can be yours if you are ready to take on responsibility to fill this position

Summary

Company

Habiba Balogun Consulting

Job Level

Vocational/Semi-Skilled/Unskilled Labour

Location

Lagos

Specialization

Vocational Trade and Services

Job Type

Full-Time

Minimum Qualification

Vocational

Preferred Years of Experience

1 - 3 years

Application Deadline

Tomorrow