Room Attendant

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

  • Very friendly & social
  • Speak English and one native language
  • Open to correction and learning
  • Hands-on and have a can-do approach
  • Mature and calm under pressure
  • Responsible and respectful 

 

Overview of duties

  • The resort team member takes part in the daily tasks associated with the housekeeping operations.
  • He/she helps provide continual satisfaction for guests by ensuring top quality service in compliance with
  • current standards, procedures and legislation.

 

Main responsibilities

Customer relations

  • Delivers a wide range of guest services (cleaning, room preparation and set-up, room access control and
  • preparing bathrooms, etc.)
  • Provides a personal welcome for guests and creates a warm and friendly atmosphere
  • Helps gain the loyalty of existing clientele
  • May be called on to handle any guest complaints or problems, reporting them to the resort management

 

Management and administration

Cleans rooms

  • Checks stock, guest supply and linen levels and requests sufficient stock to prepare rooms
  • May be required to work overtime due to operational requirements
  • Hygiene / Personal safety / Environment
  • Cleans the resort rooms and corridors, interior and exterior (if no general attendants are on duty), ensuring compliance with
  • current standards and hygiene regulations
  • Helps check the technical maintenance of the resort and keeps any equipment (s)he uses in good condition
  • Ensures the safety of the people and property in the resort
  • Observes that there is an application of all legislation, particularly protection laws regarding alcohol, prostitution and drugs
  • and reports any ill-practices to resort management

 

Reporting line

Reports to the Housekeeping Supervisor

 

Profile

Education / Professional experience

Vocational qualification in hospitality is preferred. Previous experience in a similar position, or in the hospitality or customer service sectors.

 

Skills / Qualities

Adaptability, team spirit, a thorough approach, service minded, welcoming and well organised.

 

Benefits

A good salary and benefits in a conducive work environment, with training and personal development, can be yours if you are ready to take on responsibility to fill this position

Summary

Company

Habiba Balogun Consulting

Job Level

Vocational/Semi-Skilled/Unskilled Labour

Location

Lagos

Specialization

Vocational Trade and Services

Job Type

Full-Time

Minimum Qualification

Vocational

Preferred Years of Experience

1 - 3 years

Application Deadline

Tomorrow