A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:
- Very friendly & social
- Speak English and one native language
- Open to correction and learning
- Hands-on and have a can-do approach
- Mature and calm under pressure
- Responsible and respectful
Overview of duties
- The resort team member takes part in the daily tasks associated with the housekeeping operations.
- He/she helps provide continual satisfaction for guests by ensuring top quality service in compliance with
- current standards, procedures and legislation.
- Delivers a wide range of guest services (cleaning, room preparation and set-up, room access control and
- preparing bathrooms, etc.)
- Provides a personal welcome for guests and creates a warm and friendly atmosphere
- Helps gain the loyalty of existing clientele
- May be called on to handle any guest complaints or problems, reporting them to the resort management
Management and administration
- Checks stock, guest supply and linen levels and requests sufficient stock to prepare rooms
- May be required to work overtime due to operational requirements
- Hygiene / Personal safety / Environment
- Cleans the resort rooms and corridors, interior and exterior (if no general attendants are on duty), ensuring compliance with
- current standards and hygiene regulations
- Helps check the technical maintenance of the resort and keeps any equipment (s)he uses in good condition
- Ensures the safety of the people and property in the resort
- Observes that there is an application of all legislation, particularly protection laws regarding alcohol, prostitution and drugs
- and reports any ill-practices to resort management
Reports to the Housekeeping Supervisor
Education / Professional experience
Vocational qualification in hospitality is preferred. Previous experience in a similar position, or in the hospitality or customer service sectors.
Skills / Qualities
Adaptability, team spirit, a thorough approach, service minded, welcoming and well organised.
A good salary and benefits in a conducive work environment, with training and personal development, can be yours if you are ready to take on responsibility to fill this position
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