Receptionist/Night Auditor

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

  • Very friendly & social
  • Speak English and one native language
  • Open to correction and learning
  • Hands-on and have a can-do approach
  • Mature and calm under pressure
  • Responsible and respectful 


Overview of duties

  • Welcomes guests who arrive late and takes care of them until their departure
  • Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
  • Is responsible for the resort once the daytime managers are off duty
  • Helps the department meet its quantitative and qualitative targets
  • Ensures the safety of property and people


Main responsibilities

Customer relations

  • Provides a warm and personalised welcome to guests
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and/or remarks
  • Conveys the resort image


Professional techniques / Production

  • Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls and manages the reservation schedule
  • Follows up any customer requests (wake-up calls, taxi, breakfast, room service, etc)
  • When on night shift, writes a report on activities and incidents that occur during the night
  • Ensures that guest documentation at reception and in the lobby is available and up-to-date


Commercial / Sales

  • Promotes the resort's range of services in order to increase sales
  • Applies and actively supports the resort's pricing policy
  • Encourages customer loyalty by promoting the brand and/or Group loyalty programme
  • Encourages synergy within the marketplace by applying the inter-resort coordination policy


Management and administration

  • Respects the procedures governing invoicing and cash operations
  • Is responsible for the reception's cash holdings
  • Establishes the closing and nightly activity reports for resort management


Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Applies the resort's security regulations (in case of fire, night patrols, closure of the accesses, etc)
  • Reporting line
  • Reports to the Front Office Supervisor
  • Profile


Education / Professional experience

  • Vocational diploma in hospitality and/or anyone eager to work in the sector regardless of their educational
  • background, pending validation of their skills and motivation
  • Computer literate (Windows environment)
  • Fluent in the national language and Business English


Skills / Qualities

  • Good interpersonal skills, guest oriented and service minded
  • Team spirit
  • Good listening skills and ability to anticipate
  • Good presentation and confident speaking skills
  • Self control
  • Sales oriented
  • Autonomous and sense of responsibility
  • Strong sense of ethics



A good salary and benefits in a conducive work environment, with training and personal development can be yours if you are ready to take on responsibility to fill this position



Habiba Balogun Consulting

Job Level

Experienced (Non-Manager)




Administration & Office Support

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years