Receptionist/Night Auditor

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

  • Very friendly & social
  • Speak English and one native language
  • Open to correction and learning
  • Hands-on and have a can-do approach
  • Mature and calm under pressure
  • Responsible and respectful 

 

Overview of duties

  • Welcomes guests who arrive late and takes care of them until their departure
  • Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
  • Is responsible for the resort once the daytime managers are off duty
  • Helps the department meet its quantitative and qualitative targets
  • Ensures the safety of property and people

 

Main responsibilities

Customer relations

  • Provides a warm and personalised welcome to guests
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and/or remarks
  • Conveys the resort image

 

Professional techniques / Production

  • Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls and manages the reservation schedule
  • Follows up any customer requests (wake-up calls, taxi, breakfast, room service, etc)
  • When on night shift, writes a report on activities and incidents that occur during the night
  • Ensures that guest documentation at reception and in the lobby is available and up-to-date

 

Commercial / Sales

  • Promotes the resort's range of services in order to increase sales
  • Applies and actively supports the resort's pricing policy
  • Encourages customer loyalty by promoting the brand and/or Group loyalty programme
  • Encourages synergy within the marketplace by applying the inter-resort coordination policy

 

Management and administration

  • Respects the procedures governing invoicing and cash operations
  • Is responsible for the reception's cash holdings
  • Establishes the closing and nightly activity reports for resort management

 

Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Applies the resort's security regulations (in case of fire, night patrols, closure of the accesses, etc)
  • Reporting line
  • Reports to the Front Office Supervisor
  • Profile

 

Education / Professional experience

  • Vocational diploma in hospitality and/or anyone eager to work in the sector regardless of their educational
  • background, pending validation of their skills and motivation
  • Computer literate (Windows environment)
  • Fluent in the national language and Business English

 

Skills / Qualities

  • Good interpersonal skills, guest oriented and service minded
  • Team spirit
  • Good listening skills and ability to anticipate
  • Good presentation and confident speaking skills
  • Self control
  • Sales oriented
  • Autonomous and sense of responsibility
  • Strong sense of ethics

 

Benefits

A good salary and benefits in a conducive work environment, with training and personal development can be yours if you are ready to take on responsibility to fill this position

Summary

Company

Habiba Balogun Consulting

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

Vocational

Preferred Years of Experience

1 - 3 years

Application Deadline

Tomorrow