Housekeeping Supervisor

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

  • Very friendly & social
  • Speak English and one native language
  • Open to correction and learning
  • Hands-on and have a can-do approach
  • Mature and calm under pressure
  • Responsible and respectful 

 

Overview of duties

  • Manages and implements the brand requirements in the department (service certification etc)
  • Provides customer satisfaction by ensuring smooth coordination between the front office and floor personnel
  • Is responsible for the application of internal and external audit procedures (hygiene, product, etc)
  • Ensures that the department's targets are met

 

Main responsibilities

Customer relations

  • Ensures that guests have a comfortable stay and receive a friendly personalised welcome
  • Ensures that the team respects guests' privacy while working
  • Handles customer comments and complaints and follows them up
  • Professional techniques / Production
  • Ensures the high quality of work performance provided by cleaning employees
  • Ensures that lost property is managed effectively
  • Guarantees that rooms are cleaned and services provided to the highest standards, ensures that resort linen
  • and uniforms are cleaned efficiently
  • Coordinates room allocation with the front office, handling any switches as necessary
  • Signals any technical faults and follows up repair work with the maintenance personnel

 

Team management

  • Anticipates needs and organises recruitment for the team
  • Prepares the work schedule, taking everyone's skills into account
  • Carries out annual appraisals for employees and sets their targets
  • Prepares the team's training plan and tracks implementation
  • Applies labour legislation
  • Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
  • Organises the welcome and integration of new employees

 

Commercial / Sales

  • Trains the team on the room standards and policies as defined by the brand/resort
  • Ensures that documentation and information in resort rooms is well presented and up-to-date
  • Analyses guest comments and implements any necessary corrective actions
  • Is familiar with the services provided at the resort and informs guests

 

Management and administration

  • Manages all spend on cleaning products and welcome gifts, and ensures that equipment made available to
  • floor and public area staff is correctly used
  • Helps optimise energy costs
  • Organises the department for optimum efficiency, ensuring headcount matches the workload
  • Updates and analyses dashboard charts (state of rooms, stocks of welcome gifts, guets supplies etc) and
  • implements action plans as necessary
  • Manages the department's purchases and stocks processes

 

Hygiene / Personal safety / Environment

  • Ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
  • Ensures respect of the resort's commitments to the environment (saving energy, recycling, sorting waste etc)
  • Ensures that the equipment and cultural assets of the department remain in good condition and working order
  • Applies and ensures the application of the resort's security regulations (in case of fire etc)

 

Reporting line

Reports to the Rooms Division Manager

 

Profile

Education / Professional experience

  • Diploma or degree in vocational hospitality and/or significant previous experience in a similar position
  • Fluent in national language and English

 

Skills / Qualities

  • Leadership
  • Attention to detail and hygiene
  • Well organised and autonomous
  • Guest oriented and service minded
  • Responsive and dynamic
  • Physical staying power
  • Computer literate

 

Benefits

A good salary and benefits in a conducive work environment, with training and personal development can be yours if you are ready to take on responsibility to fill this position

Summary

Company

Habiba Balogun Consulting

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Hospitality / Leisure / Travels

Job Type

Full-Time

Minimum Qualification

Diploma

Preferred Years of Experience

1 - 3 years

Application Deadline

Tomorrow