Housekeeping Supervisor

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

  • Very friendly & social
  • Speak English and one native language
  • Open to correction and learning
  • Hands-on and have a can-do approach
  • Mature and calm under pressure
  • Responsible and respectful 


Overview of duties

  • Manages and implements the brand requirements in the department (service certification etc)
  • Provides customer satisfaction by ensuring smooth coordination between the front office and floor personnel
  • Is responsible for the application of internal and external audit procedures (hygiene, product, etc)
  • Ensures that the department's targets are met


Main responsibilities

Customer relations

  • Ensures that guests have a comfortable stay and receive a friendly personalised welcome
  • Ensures that the team respects guests' privacy while working
  • Handles customer comments and complaints and follows them up
  • Professional techniques / Production
  • Ensures the high quality of work performance provided by cleaning employees
  • Ensures that lost property is managed effectively
  • Guarantees that rooms are cleaned and services provided to the highest standards, ensures that resort linen
  • and uniforms are cleaned efficiently
  • Coordinates room allocation with the front office, handling any switches as necessary
  • Signals any technical faults and follows up repair work with the maintenance personnel


Team management

  • Anticipates needs and organises recruitment for the team
  • Prepares the work schedule, taking everyone's skills into account
  • Carries out annual appraisals for employees and sets their targets
  • Prepares the team's training plan and tracks implementation
  • Applies labour legislation
  • Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
  • Organises the welcome and integration of new employees


Commercial / Sales

  • Trains the team on the room standards and policies as defined by the brand/resort
  • Ensures that documentation and information in resort rooms is well presented and up-to-date
  • Analyses guest comments and implements any necessary corrective actions
  • Is familiar with the services provided at the resort and informs guests


Management and administration

  • Manages all spend on cleaning products and welcome gifts, and ensures that equipment made available to
  • floor and public area staff is correctly used
  • Helps optimise energy costs
  • Organises the department for optimum efficiency, ensuring headcount matches the workload
  • Updates and analyses dashboard charts (state of rooms, stocks of welcome gifts, guets supplies etc) and
  • implements action plans as necessary
  • Manages the department's purchases and stocks processes


Hygiene / Personal safety / Environment

  • Ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
  • Ensures respect of the resort's commitments to the environment (saving energy, recycling, sorting waste etc)
  • Ensures that the equipment and cultural assets of the department remain in good condition and working order
  • Applies and ensures the application of the resort's security regulations (in case of fire etc)


Reporting line

Reports to the Rooms Division Manager



Education / Professional experience

  • Diploma or degree in vocational hospitality and/or significant previous experience in a similar position
  • Fluent in national language and English


Skills / Qualities

  • Leadership
  • Attention to detail and hygiene
  • Well organised and autonomous
  • Guest oriented and service minded
  • Responsive and dynamic
  • Physical staying power
  • Computer literate



A good salary and benefits in a conducive work environment, with training and personal development can be yours if you are ready to take on responsibility to fill this position



Habiba Balogun Consulting

Job Level

Experienced (Non-Manager)




Hospitality / Leisure / Travels

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years