Front Office Supervisor

Habiba Balogun Consulting

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A new resort hotel in Epe, Lagos State, under the management of a hospitality group, is looking for employees who are:

Very friendly & social

Speak English and one native language

Open to correction and learning

Hands-on and have a can-do approach

Mature and calm under pressure

Responsible and respectful 


Overview of duties

  • Ensures guests have a smooth stay at the resort
  • Organises the customer welcome and care provided by his/her team
  • Supervises the work of the receptionists on his/her team
  • Helps meet the department's quantitative and qualitative targets
  • Implements brand actions related to Front Office


Main responsibilities

  • Customer relations
  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in
  • order to foster loyalty
  • Takes into account and anticipates guests' needs
  • Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
  • Controls all reservations.


Professional techniques / Production

  • Takes part in, organises and supervises guest arrivals and departures that concern his/her team
  • Ensures that guest documentation and information is available and up-to date
  • Ensures that the pricing policy and internal audit procedures are duly applied
  • Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
  • Keeps track of the standard of services delivered, based on guest comments and quality audits
  • Updates and checks that information in the rooms and reception directories are up-to-date


Team management

  • Develops employees' motivation and team spirit by creating a good working atmosphere
  • Is involved in recruitment
  • Integrates and trains employees, providing support for skills development
  • Applies labour legislation
  • Ensures that employees are well presented (uniforms, personal hygiene etc)
  • Commercial / Sales
  • Contributes to synergy within the marketplace by promoting the inter-resort coordination policy
  • Makes sure that the resort's pricing policy and sales pitches are duly applied in order to optimise REVPAR
  • Ensures the brand Is promoted to guests
  • Motivates and drives the team to attain the department's quantative targets


Management and administration

  • Supervises the management of debtors, group and individual guest invoicing
  • Supervises recording and cash operations while on duty
  • Ensures cash management is correctly handled
  • Hygiene / Personal safety / Environment
  • Ensures that the workplace remains clean and tidy
  • Knows and ensures application of the resort's security regulations (in case of fire etc)
  • Ensures the safety of people and property in the resort


Reporting line

Reports to the Rooms Division Manager



Education / Professional experience

  • Vocational and or diploma/degree level in hospitality
  • Previous experience working at the front desk
  • Computer literate in the Windows environment, PMS, with an aptitude for new technologies
  • Fluent in the national language
  • Business English and a third language would be a plus


Skills / Qualities

  • Guest oriented and service minded
  • Sales acumen
  • Good listening and communication skills
  • Self confidence
  • Excellent presentation
  • Ability to work under pressure
  • Responsiveness
  • A natural team leader



A good salary and benefits in a conducive work environment, with training and personal development can be yours if you are ready to take on responsibility to fill this position



Habiba Balogun Consulting

Job Level

Experienced (Non-Manager)




Administration & Office Support

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years