Customer Service Officer - Construction Chemicals


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BASF - We are the world's leading chemical company, because we offer intelligent solutions both for our customers and for a sustainable future. To this end, we promote the development of people with very different talents - worldwide. A variety of development opportunities are open to you as a result. At BASF, your performance counts as well as your personality. Thus, careers develop from opportunities.



What You Can Expect

The Customer Service Officer (CSO) is required to take the full ownership and responsibility of all back-office OTC processes. In this role, duties will include:


Customer Order Management - Effective Sales Order Management, order entry, compilation of pro-forma invoices, checking product availability Handling enquiries, keeping the customers updated with the progress of sales order by interfacing with the Production and Sales team

Coordinate customer enquiries, directing the enquiry to the appropriate department and / or responsible person and ensure feedback is given to customer within required or agreed timeframe.

Proactively support Credit Management team to ensure minimal dunning issues and effective credit limits on customer accounts

Non-Conformance Management- Process customer returns and credit notes through the NCM or other applicable system

Ensuring all required master data, eg customer masterdata is updated and maintained on SAP per BU processes

Support to EB sales team with handling defined customer requests, eg stock availability, pro-forma invoices, data sheets, and Material Safety Data Sheets

Handling of all customer sample requests, from receiving of the request, to recording and processing to delivery of the sample to the customer within the agreed timeframes.

Reporting on relevant order management KPI’s to Country management team.

What We Expect

  • National Diploma or Degree within relevant field OR equivalent qualification and 6 to 8 years’ experience with proven track record in the related field
  • Proven track record of work experience in Sales or Logistics
  • SAP experience and Microsoft Office computer skills are essential for this role.
  • Self-motivated and result orientated
  • Strong interpersonal and negotiating skills
  • Strong organisational skills
  • Excellent communication skills with fluency in English is required.


We offer

Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.

This job originally appeared elsewhere.




Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years