Back Office Engineer

Edge Business Concept Limited

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Edge Business Concept Limited is a HR Service organisation, established in response to the increasingly popular option for SMEs to outsource their HR responsibilities to HR specialists, who can provide a variety of support functions without huge overheads.

Job Description
Essential duties/key job roles and responsibilities include but are not limited to the following:

  • Assign, manage and control Field Engineers to collect field data for analyses, design and customer reports.
  • Responsible for agreeing data collection scope, including scenarios, output requirements and formats with clients.
  • Responsible for template design / validation of customer templates.
  • Responsible for sharing agreed scope, templates and other deliverables with team members, to ensure that quality requirements for all field operations and customer acceptance criteria are well understood.
  • Execute detailed analyses of field data to prepare reports and recommendations, satisfying agreed project scope.
  • Work cross-functionally with the Field teams, the Back office teams and client teams.
  • Provide first line support and troubleshooting to Field Teams.
  • Must maintain progressive, up-to-date knowledge of latest relevant features, tools and technologies and be able to communicate same to field teams.
  • Support Team Lead in developing policies, procedures and standards for consistent performance across the network.
  • Provide relevant inputs to Team Lead and Project Manager for efficient planning and execution of projects.
  • Attend customer meetings and make presentations as applicable.

Qualifications
Required Education:

  • Bachelors’ Degree in Electrical / Computer Science discipline or equivalent.
  • Masters’ Degree is an added advantage.

Required Working Experience:

  • 3 years relevant industry experience, with strong background in engineering.
  • Field experience is required.

Required Certification(s):

  • CAPM, an added advantage.
  • Any relevant professional certification.

Knowledge, Skills & Attitude:

  • Excellence, integrity, creativity, team spirit, commitment, customer-centricity, empathy, safety consciousness.
  • Knowledge of multi-vendor multi-technologies RAN/UTRAN, transmission and core systems is required.
  • Understands the end-to-end QoS in wireless networks.
  • Must understanding Site Engineering, including in-building solutions.
  • Familiar with operator’s framework, process, business and operations.
  • Able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
  • Strong Telecoms or IT industry experiences and broad knowledge in processes and Tools.
  • Strong problem solving skills, quick learner and self-motivated team player
  • Ability to perform job functions to standards under pressure of tense/confrontational situations.
  • Excellent written and & oral communication skills in English.
  • Has the capability of technical optimization, support for the multi-vendor equipment.
  • Previous experience with multi-technology network performance.
  • Comfortable with the 3GPP standards.
  • Strong communication and organizational skills, able to communicate within various areas and functional groups of the company.
  • Advanced Hands-on experience of design and optimization tools e.g. TEMS, NEMO, MapInfo, PATHLOSS and ACTIX Analyser (Build 4.03), Spectrum Analyzer, Site Master, et cetera.

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Summary

Company

Edge Business Concept Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Engineering

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years