Field Service Technician (Mechanical)

Confidential

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A consulting firm seeks qualified candidates to fill his role

 

Reports to: Field Service Supervisor

 

Job Summary:

Installation, repair, and maintenance off-site and as and when required in our Workshops, of Gas engines. The ability to work with minimal supervision.

 

Responsibilities: 

  • Completes repairs within target times and without rework following all published procedures and policies
  • Ability to accurately carry out fault diagnostics based on Customer description of the problem
  • Accurate and timely completion of Service Documentation, meeting Minimum Claims Documentation Requirements (MCDR)
  • Highlight ‘up sell’ opportunities to the Customer and ensure that any ‘rejected’ opportunities are evident on the Service Worksheet before Customer signature
  • Correct, timely and accurate submission of Timesheets/Service Worksheets
  • When required, disseminate knowledge and experience to other Service personnel
  • Undertakes training in line with skill requirements and completes all Intranet Training
  • Ensures tool kit meets ‘minimum requirements’ and Company supplied tooling is maintained to the appropriate standards and is kept secure
  • Comply with Company and Government legislation regarding H & S (use of PPE etc)
  • Comply with Company and Government environmental legislation
  • Maintain work area and Service Van cleanliness

 

Other duties/responsibilities determined by the Field Service Engineer

  • Measures defined in the Work plan
  • Technician Efficiency Number of reworks
  • Technician Efficiency Number of reworks
  • Paper in Process Timesheet (timeliness & accuracy)
  • Remedial work identified Work in Process (WIP) Paper in Process (PIP) Timesheet (accuracy & timeliness)
  • Training completed plan Technician Efficiency Training results
  • Nil Loses or theft from company supplied toolkits

 

Requirements 

  • Minimum of 3 years’ experience diagnosing and repairing of Gas engines 
  • Mechanical experience 
  • Troubleshooting experience 
  • Engine Mechanical Theory and Troubleshooting
  • HND in (Mechanical) – Essential 
  • Must be able to motivate people at all levels is Essential 
  • Technical knowledge gained in a similar industry is Essential 
  • Mechanical experience is Desirable 
  • Mechanical Theory and Troubleshooting is Desirable 
  • Computer Literacy – Essential MS Office – Excel, Word, PowerPoint, etc.

 

Most Critical Skills:

  • C&G Apprenticeship or similar
  • Computer Literate 
  • Product Knowledge
  • Customer led quality
  • Organization knowledge
  • Safety & security.
  • Flexibility/Adaptability
  • Written communication
  • Oral communication
  • Attention to detail
  • Cooperation /collaboration
  • Integrity
  • Initiative
  • Decisiveness
  • Ability to motivate others
  • Coaching

 

Key Performance Indicators:

  • Average number of resumes uploaded per day
  • Quality of resumes received from external search
  • Number of calls made to candidates per day which reflects our brand publicity.

 

 

 

 

 

 

 

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Engineering

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

3 - 5 years