Training and Quality Officer

G4S Secure Solutions Nigeria Limited

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G4S Secure Solutions Nigeria Limited is the world’s leading international Security solutions group, which specialises in secure outsourcing in countries and sectors where security and safety risks are considered a strategic threat. We make a difference by helping people to operate in safe and secure environments where they can thrive and prosper and we believe this role can only grow in importance. G4S is the largest employer on the London Stock Exchange, with operations in more than 125 countries and over 620,000 employees.



Job Descriptions

  • Designs training programs, delivers and facilitate training programs
  • Undertakes research into security and general human development relevant to security.
  • Enforces discipline among officers when on official site assignment
  • Liaise with operations to identify operatives training needs and design training programs to meet this need.
  • Conduct refreshers training for operatives at the training facility and across deployment sites.
  • Collaborate and interface with client on Quality Assurance issues which ensure full customer satisfaction with the company’s services.(Effective and Efficient Service Delivery)
  • Implement the Company’s policy on Total Quality Assurance
  • Liaise with operations to identify operatives training needs and design training programs to meet the needs.
  • Conduct security risk and threat assessments for deployment sites and customers requesting so for accommodation/office space
  • Attend and participate in Operations meeting.
  • Prepares and submits weekly report to the Operations Director

Qualifications

  • Relevant Security Management related Degree/Diploma.

Work Experience / Knowledge:

  • Relevant experience providing physical security surveillance, emergency response, and incident management.
  • Previous experience designing, implementing and familiarity with risk and threat assessment methodologies.
  • Knowledge of personal protective operations.
  • Knowledge of physical security systems, including video surveillance, intrusion detection, and access control systems.
  • Demonstrated strong operational judgment in a client-service environment
  • Good Knowledge of Quality Assurance and implementation/management thereof

Skills/Other Personal Attributes Required:

  • Excellent communication skills
  • Responsible and good moral character; maintain utmost integrity while in a position of trust
  • Ability to defuse conflict and deescalate confrontational situations
  • Passion for excellence through strong execution.
  • Collaborates and builds trusting relationships.
  • Promotes innovation and continuous improvement.
  • Thinks ahead and makes fact based decisions.
  • Team player

Proven Ability to:

  • Communicate effectively (verbally and in written form)
  • Influence others
  • Build and sustain relationships
  • Build effective teams
  • Value, support and manage others
  • Gather, analyze and use information and evidence from different sources
  • Think and plan strategically and operationally
  • Solve problems
  • Use of generic IT applications
  • Good Leadership skills
  • Promote organization’s interests and values
  • Recognize own strengths and weaknesses
  • Improve and sustain performance in a service delivery organization
  • Business acumen individual
  • Customer management - proven ability to live the Customer Care Value
  • Results and quality management orientated
  • Innovation and continuous development and improvement
  • Negotiations skills

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Summary

Company

G4S Secure Solutions Nigeria Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Education/Teaching/Training

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years