Customer Services and Call Centre Trainer/Lecturer


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An Academy seeks qualified candidates to fill this role


Job Description

  • To design and deliver customer service and call centre training
  • To develop a suitable curriculum and lesson plans in line with national and international awarding bodies
  • To facilitate customer service training sessions both classroom-based and work-scenario based
  • To ensure that students are well equipped to meet and exceed the requirements of the customer services/call centre qualification
  • To deliver other ad-hoc business training needs, as required.
  • To design appropriate assessment materials
  • To provide students and the principal with regular progress reports on progression and attainment




  • At least 5-7 years of experience in the design and delivery of customer service and call centre training in a reputable company
  • At least seven years of experience in training and development
  • Experience of leading teams successfully in a call centre or customer service function
  • ICT Skills: Ms Office Packages
  • Experience of working with international Awarding Bodies and/or Training Providers.
  • Experience of working in a reputable company with an established customer service or contact centre department
  • Customer service/contact centre qualifications




Job Level

Experienced (Non-Manager)




Education/Teaching/Training and Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years