A firm in the logistic sector seeks qualified candidates to fill this role
- Interact with customers to provide information regarding the customers products and services.
- Responsible for maintaining and updating customer database regularly.
- Responsible for managing both incoming and outgoing calls.
- Resolve customer complaint via emails, telephones and other communication channels.
- Responsible for maintaining a high level of professionalsm and working to establish a positive rapport with each customer.
- Handle customer complaints, provide appropriate solutions within given time limits.
- Follow up to ensure complaints are resolved and maintain record of all issues resolved
The candidate must have 3-5 years experience working in the food industry as a customer service representative.
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