Enabled Business Solutions Limited, is currently recruiting on behalf of its clients in various sectors, suitably qualified candidates to fill this position
- Provide support seven (7) days a week between the following hours: Weekday: 7:30 am - 5:00 pm Weekend & Public Holiday: 8:00 am - 5:00 pm
- Attend to users located in all COMPANY office locations in Nigeria. The team shall be located in Mobil House, Lagos.
- Effectively and efficiently man the Customer Service Desk (Help-Desk)
- Receive problem calls and log them appropriately using company provided on-line problem management & tracking tools
- Resolve users problems on phone
- Assign unresolved problems to appropriate support queues for prompt attention
- Follow up all assigned problems until fully resolved
- Produce prescribed reports from problem logs, weekly and on demand
- minimum of 3 years relevant experience for the team lead, 2 years relevant experience for Senior Analyst/ 1-year experience which may have been acquired during NYSC or Internships for Analysts
- BSc/BEng/BTech in Electrical Engineering, Electronics, Computer Engineering or Computer Science (Second Class, Lower Division minimum)
- At least one of relevant professional certifications (CCNA, CCNP, MCSE, MCP, CCNE etc.).
- Ability to work with minimum supervision
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