Country Manager


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To serve as local Chief Operating Officer, in partnership with group functions. Drives country operations to achieve business goals and optimum client satisfaction.


Duties & Responsibilities 

Essential duties/key job roles and responsibilities include but are not limited to the following:

  • Responsible for business development, growth, cost effective and timely delivery of the company’s service products in country of operation.
  • Responsible  for  profitability  of  country  operations  and  leads  in  identifying, cultivating and soliciting new businesses and relationships.
  • Ownership of corporate branding / image, customer relations, optimum client SLA satisfaction and all related issues.
  • Provides  general  oversight  of  all  country  activities,  manages  the  day-to-day operations, and ensures a smoothly functioning, effective and efficient organization.
  • Ensures the filing of all legal and regulatory documents and monitors compliance with relevant laws and regulations.
  • Assists the Operations Director/Board, by providing inputs to determine Company’s values, mission, vision, strategy and short- and long-term goals.
  • Keeps the Board fully informed of county performance and all the important factors influencing it.
  • Identifies and informs the Board about trends, issues, problems and activities in order to facilitate policy- making. Recommends policy positions.
  • Ensures  service  quality  and  organizational  stability  through  development  and implementation of policies, standards and controls, values and culture, systems and procedures, and regular evaluation of performance.
  • Collaborate and coordinate support functions (HR, IT, Finance) to ensure a work environment that recruits, retains and supports quality staff.
  • Promotes value adding/profitable products and services that are delivered in a cost- effective  manner,  employing  economy  while  maintaining  an  acceptable  level  of quality.
  • Oversees   the   financial   activities   of   the   organization   including   budgeting, performance reporting (cash, profit and assets) and audit.
  • Works with Board and Group Finance Manager to secure financing to support short- and long-term goals.


Expected Output

  • Below are key output measurable of the Country Manager:
  • Country Management Accounts – monthly.
  • Country Operations Reports – weekly and monthly.
  • Revenue growth
  • Services and Customer diversification
  • Profitability



Minimum Education:

  • B.Sc. Electrical / Electronics or Computer Engineering, or any other areas.
  • MBA preferred.
  • Minimum Working Experience:
  • 8 years progressive technical and commercial work experience including at least 5 at Senior Management level preferably in a telecommunications industry.
  • Excellent knowledge of the B2B customer decision making and procurement processes.


Knowledge, Skills & Attitude

  • Excellence,   integrity,   creativity,   team   spirit,   commitment,   customer-centricity, empathy, safety consciousness.
  • Must possess critical  competencies in  five (5)  broad  categories:  commitment  to results, customer centricity, business savvy, leadership and entrepreneurial skills
  • The CM manages continuity, change and transition. This individual must be able to know how to influence and enable others.
  • This individual identifies relevant information and helps transform this information into individual and organizational knowledge and learning.
  • Ability  to  translate  broad  goals  into  achievable  steps.  To  anticipate  and  solve problems and take advantage of opportunities, being a self-starter and team player.
  • Must  possess  knowledge  of,  and  experience  in  business




Job Level

Manager (Staff Supervisor/Head of Department)




Executive / Top Management

Job Type


Minimum Qualification


Preferred Years of Experience

7 - 10 years


₦220,000.00 ‐ ₦320,000.00 per month