IT Support Officer


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An IT Firm seeks qualified candidates to fill this role



To provide second level operational and technical support to IT users in order to ensure efficient and effective usage of deployed IT solutions/services.


Duties and responsibilities

Essential duties/key job roles and responsibilities include but are not limited to the following:

  • Provide  network  administration,  monitor  and  maintain  computer  system  and network support for all users.
  • Liaise   with   line   management   regarding   Information   System   enhancements, maintenance  and  co-ordinate  their  timely  completion,  including  installation  and follow through.
  • Maintain regular backup of all files on all (computer) systems within the network.
  • Troubleshooting  system  network  problems,  diagnosing  and  solving  hardware  or software faults.
  • Diagnose  error  conditions  and  malfunctions  on  all  systems  and  initiate  the appropriate remedial actions.
  • Provide support, including procedural documentation and relevant reports.
  • Setting up new user account(s) & profile(s), & dealing with password issues.
  • Responding with agreed time limits to IT issues.
  • Walking members of staff through set up procedures or to resolve issues, either face- to-face or over the phone.
  • Carry out continuous review of all systems and methods of work within each of the departments and make recommendations as appropriate.
  • Perform other related duties as required.



Minimum Education: BSc or B.Eng.: Electrical/Electronic\Computer Engineering

Minimum Working Experience: 2yrs experience installing and supporting all of the following: Windows Active Directory, Windows 2007/2010 professional, Cisco Networks  (voice,  video  &  data),  VPN,  TCP/IP  troubleshooting  and  Microsoft Office suite


Required Certification(s): CCNA, MCP (Microsoft Certified Professional), ITIL


Knowledge, Skills & Attitude

  • Good understanding of the organisation’s business orientation and satisfactory skills in customer service
  • Thorough knowledge of network/systems design, analysis, productivity tools and operating systems
  • Good skills in project planning, change management and time management skills
  • Good and flexible communication, interpersonal and influencing skills
  • Continuous approach to upgrading of ICT skills
  • Supplier management skills
  • Good written and spoken English
  • Telephone etiquettes
  • Conversant with ITIL processes


Working Conditions 

  • Extended work hours.
  • May require travel – local and international.
  • Working under pressure.


Physical Requirements 

Satisfactory physical / health status, following medical examination is required. 




Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years


₦70,000.00 ‐ ₦100,000.00 per month