Back-Office Engineer


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An ICT Firm seeks qualified candidates to fill this role



To provide quality control, analyses and documentation of field data (surveys, DT logs) into reports and design documents, meeting agreed client SLAs.


Duties & Responsibilities 

  • Essential duties/key job roles and responsibilities include but are not limited to the following:
  • Assign, manage and control Field Engineers to collect field data for analyses, design and customer reports.
  • Responsible   for   agreeing   data   collection   scope,   including   scenarios,   output requirements and formats with clients.
  • Responsible for template design / validation of customer templates.
  • Responsible for sharing agreed scope, templates and other deliverables with team members, to ensure that quality requirements for all field operations and customer acceptance criteria are well understood.
  • Execute detailed analyses of field data to prepare reports and recommendations, satisfying agreed project scope.
  • Work cross-functionally with the Field teams, the Back office teams and client teams.
  • Provide first line support and troubleshooting to Field Teams.
  • Must maintain progressive, up-to-date knowledge of latest relevant features, tools and technologies and be able to communicate same to field teams.
  • Support Team Lead in developing policies, procedures and standards for consistent performance across the network.
  • Provide relevant inputs to Team Lead and Project Manager for efficient planning and execution of projects.
  • Attend customer meetings and make presentations as applicable.



Required Education:

  • Bachelors’ Degree in Electrical / Computer Science discipline or equivalent.
  • Masters’ Degree is an added advantage.


Required Working Experience:

  • 3 years relevant industry experience, with strong background in engineering.
  • Field experience is required.


Required Certification(s):

  • CAPM, an added advantage.
  • Any relevant professional certification.


Knowledge, Skills & Attitude

  • Knowledge  of  multi-vendor multi-technologies  RAN/UTRAN,  transmission  and core systems is required.
  • Understands the end-to-end QoS in wireless networks.
  • Must understanding Site Engineering, including in-building solutions.
  • Familiar with operator’s framework, process, business and operations.
  • Able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
  • Strong Telecoms or IT industry experiences and broad knowledge in processes and Tools.
  • Strong problem solving skills, quick learner and self-motivated team player
  • Ability    to    perform    job    functions    to    standards    under    pressure    of tense/confrontational situations.
  • Excellent written and & oral communication skills in English.
  • Has  the   capability   of  technical   optimization,  support  for  the   multi-vendor equipment.
  • Previous experience with multi-technology network performance.
  • Comfortable with the 3GPP standards.
  • Strong communication and organizational skills, able to communicate within various areas and functional groups of the company.
  • Advanced  Hands-on  experience  of  design  and  optimization  tools  e.g.  TEMS, NEMO,  MapInfo,  PATHLOSS  and  ACTIX  Analyser  (Build  4.03),  Spectrum Analyzer, Site Master, et cetera.




Job Level

Experienced (Non-Manager)





Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years


₦120,000.00 ‐ ₦180,000.00 per month