Ticketing / Redemption Officer


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As a Ticketing/Redemption officer you will be responsible for:

  • Welcoming and attending to guest and large groups of kids/teen or adults as first point of contact.
  • Providing information about the entertainment center’s facilities, entertainment attractions, rules and safety regulations.
  • Sell tickets and collect fees whilst providing efficient and seamless co-ordination of the ticketing and redemption counter area.
  • Answering all telephone enquirers on bookings and ticketing information accurately and enthusiastically.
  • Efficient scheduling of the use of the entertainment center’s facilities for reserved booked users to the center.
  • Maintain inventory of all redemption items.
  • Storing, retrieving and assembling all redemption items and gifts in a catchy, attractive and organised manner.
  • Offering assistance as needed in a helpful and enthusiastic manner.
  • Passionately driving and meeting the attainment of all targets set.




  • Excellent customer service skills.
  • Fun personality with an entertaining talent.
  • Ability to work on a cash register
  • Flexible and to able to work weekends and on a shift basis.
  • Excellent planning and organizing abilities.
  • Excellent verbal and written communication skills.
  • Good personal hygiene and presentation.
  • Good initiative and information management




Job Level

Experienced (Non-Manager)




Hospitality / Leisure / Travels

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years