Contact Centre Sales Agent


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GGH is building extraordinary insurers in fast growing markets. We leverage deep expertise and an innovative approach to build insurers that are truly unique, industry-defining and life changing for our people and customers. GGH draws on experience from leading financial and professional service firms including Goldman Sachs, D.E. Shaw, McKinsey & Company and Swiss Re. Our people employ a hands on approach to operating our companies that ensure the highest standards of quality are achieved.


Job Objective:

The sales inbound unit of Ensure Insurance Plc is responsible for quoting clients either as a result of an inbound or outbound lead and converting this into a sale in terms of the quality and quantity criteria in place.
The sales inbound team is primarily responsible for all the telephonic sales with new clients, internet and inbound quotes.


  • Convert lead/quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to:
  • Minimum monthly premium written
  • Average premium value
  • Net conversion ratio of quotes to sales

Experience, Knowledge and Skills required:

  • A university degree for a reputable university
  • Successful candidates must have at least one year prior working experience in call centre sales, preferably working with retail customers and/or financial products.
  • Good interpersonal and communication skills
  • Excellent selling, negotiations and influencing skills
  • Excellent telephone etiquette
  • Attention to detail, quality, deadline and results oriented
  • Initiative and tenacity
  • Enthusiastic and passionate
  • Effective at planning and organisation/work management
  • High tolerance for stress and rejection
  • Client service oriented
  • Product/systems knowledge and/or potential to acquire such knowledge within a short space of time

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Job Level

Experienced (Non-Manager)




Sales/Business Development

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years