- reviewing customer requirements and ensuring that they are met;
- working with purchasing staff to establish quality requirements from external suppliers;
- setting standards for quality as well as health and safety;
- devising and establishing a company's quality procedures, standards and specifications;
- setting up and maintaining controls and documentation procedures;
- monitoring performance by gathering relevant data and producing statistical reports;
- making sure that manufacturing or production processes meet international and national standards;
- defining quality procedures in conjunction with operating staff;
- preparing clear explanatory documents such as customers' charters.
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