Client Service Manager

Rukkem Nigeria Enterprises

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Location: Lagos

Job Description

  • Ensure work adheres to strategic direction of client
  • Lead client meetings, including presentation of new creative work, strategic POVs, and analytical reports
  • Facilitate resolution of any issues on client work
  • Assess opportunities and competitive activities for clients
  • Implement industry best practices and share digital trends with clients
  • Collaborate, as needed, with external agencies to support client work
  • Deliver projects within scope, identifying potential overages along the way
  • Manage internal and external client expectation
  • Responsible for developing client relationships and closing the ‘sale’.
  • Write briefs with detailed functionality specifications
  • Understand all processes and digital platforms.
  • Responsible for forecasting and profitability, reporting on ROI and maximizing financial revenue.
  • Responsible for growing strategic businesses and revenue growth across our Nigeria operation.
  • Responsible for preparing the agency for all pitching exercise.
  • Explore new partnerships clients.

Desired Skills and Experience
Management/Softer Skills:

  • Excellent communication skills
  • Experience in content development and marketing.
  • Goal orientated
  • Fun, dynamic and charismatic person
  • Proactive and independent
  • Excellent customer service skills.
  • Passion for technology.
  • Passion for client satisfaction.
  • Results-driven.
  • Ability to write integrated campaign proposals a plus.
  • Innovative and creative mind.



Rukkem Nigeria Enterprises

Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years


₦90,000.00 ‐ ₦100,000.00 per month